FAQ

 

GENERAL + ORDERING

If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. A cart will then appear in the upper right corner of the page, proceed to checkout once you're ready.

You will be prompted to checkout VIA Stripe, our Secure payment process. We accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, & Diners Club.

Once you have confirmed the order, hang tight, and you will receive an order confirmation email to the address you provided.

INTERNATIONAL ORDERS

We're happy to accommodate international orders from Fulfilled By Liquid Ink in Toronto, ON Canada. First class international shipments cannot specify arrival date, but they typically take 2-3 weeks. International orders are subject to customs & fees.

SALES TAX

The items taxable and specific taxable rate is determined by the province where the order is being delivered. Internationally, see above answer.

PROMOTIONS

From time to time, we offer customer discounts in the form of promotion codes on our website or with advertising partners. Be sure to enter your code on the shopping cart screen. Only one promotion code may be used per order. In addition, from time to time, we offer deals exclusively to our Twitter, Facebook, and instagram followers - be sure to join us!

PRODUCT

We pride ourselves in working with ethically sourced materials. Our planners, books, greeting cards, and art prints are in Canada and Internationally. Our enamel pins are made in the U.S. and Internationally. All products designed in Toronto, ON Canada.

COUPON CODES & GIFTCARDS

We occasionally offer promotions and codes for limited time offers. Special offers and coupons cannot be used on sale items or in combination. Gift cards may be used at any time. Have a unique code or gift card that isn't working? Please contact us at hello@liquidink.ca for assistance.

PRODUCT INFORMATION

Q: Is there a return policy?

A: We accept returns within 30 days of the item being marked "shipped". Please email us directly at hello@liquidink.ca so we can process your return. The item must be undamaged and remain in its original packaging. Refunds are only offered as store credit and we are not responsible for return shipping costs.

We do not accept returns or exchanges on sale items, limited edition items, or sample sale bundles. Please note that shipping charges will not be refunded (except in the event of a defective item). We will issue a credit or send out an exchange within 7 business days of receiving your return.

Q: What do I do if I want a refund or an exchange?

A: We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at hello@liquidink.ca and we will be happy to help you.

Refunds are only offered as store credit and we are not responsible for return shipping costs.

We do not accept returns or exchanges on sale items, limited edition items, or sample sale bundles. Please note that shipping charges will not be refunded (except in the event of a defective item). We will issue a credit or send out an exchange within 7 business days of receiving your return.

Q: Where are your products printed and designed?

A: Our planners are designed in our beautiful Toronto studio. They are printed and bound by a few different printers and binderies who do everything from foiling to coiling and we absolutely love working with them. They love their craft as much as we do and that's very important to us.